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University of Arizona Global Campus Student Response Specialist (Remote) in Chandler, Arizona

POSITION SUMMARY:

The University of Arizona Global Campus (UAGC) Student Response Center Specialist is a full-time employment position reporting to the Director of the Student Response Center . The department supports prospective student outreach seven days a week with operating hours aligned to the incoming inquiry demand. This position's responsibility is to determine if a potential student's capabilities, desires, and motivation are suitable to begin the enrollment process. This position is accountable for creating a positive first-time impression with all potential students over the phone.

ESSENTIAL JOB FUNCTIONS:

  • Handle all student inquiries, ensuring they meet pre-qualifications for enrollment, and connect potential students to enrollment department

  • Active listening and ability to respond positively to difficult customers

  • Address initial concerns, and proactively provide features specific to the student's needs

  • Able to multi-task between multiple systems and communication channels

  • Ensure service levels and key performance indicators are met/exceeded

  • Follow procedures, scripts, and develop rapport and constructive working relationships with all internal and external customers

  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment

  • Understand and support UAGC’s mission and total enrollment objectives

  • Compliance with all internal and external regulatory policies and procedures

  • Reliable attendance, strong work ethic, positive attitude, and open to coaching and learning

MINIMUM QUALIFICATIONS:

  • High school or equivalent (Required)

  • A team player, who can work both independently and collaboratively

  • Availability to work a Monday – Sunday during operating hours that could range from 4 AM to 8 PM Pacific Standard Time.

  • +1 years of in high-volume Call Center, Customer and/or Sales experience (Preferred)

  • Multi-Line and Predictive Auto-Dialer experience (Preferred)

  • Proficient in Microsoft® Office Word®, Excel®, Outlook®, and PowerPoint® applications

  • Demonstrates effective critical thinking, decision making, oral and written communication skills

  • Navigate multiple systems, learn new tools and effectively troubleshoot

  • Complete discretion and confidentiality in the handling of all business relations

For more information regarding this position, please contact us at careers@uagc.edu .

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.

Where higher education meets technology – that’s The University of Arizona Global Campus. At UAGC, students discover relevant degree programs, innovative technology, and cherished tradition. UAGC offers associate, bachelor’s, and master’s online degree programs. The mission of UAGC is to provide high-quality, accessible, lower cost, and innovative, educational programs that meet the diverse needs of individuals pursuing advancement in their lives, professions, and communities. For more information, please visit www.uagc.edu , Facebook (https://www.facebook.com/UniversityOfArizonaGlobalCampus/) , Instagram (https://https://www.instagram.com/uazglobalcampus/) , LinkedIn (https://https://www.linkedin.com/company/university-of-arizona-global-campus/) or Twitter (https://www.twitter.com/UAZGlobalCampus) .

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